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1. Acceptance of Terms
By depositing items, using any of our laundry store, booking pickup/delivery, or engaging our services through phone, WhatsApp, website, or app, you (“the Customer”) agree to these Terms & Conditions. We may update these Terms at any time. Continued use of our services constitutes acceptance of the revised Terms.
2. Services Offered
We provide:
3. Booking, Drop‑Off & Collection
3.1 All items must be presented at the counter for logging. An itemised receipt or order number will be issued.
3.2 Customers must confirm item count at drop‑off; discrepancies must be raised before leaving the premises.
3.3 Turnaround times are estimates and may vary due to workload, weather, or machine availability.
3.4 Customers must inspect items upon collection or delivery; any other complain must be raised within 24 Hours.
4. Uncollected Goods & Storage
4.1 Items should be collected promptly once ready.
4.2 Storage charges may apply (e.g., KSh 200 per item per week).
4.3 Items uncollected for 30 days may be disposed of or sold in accordance with the Disposal of Uncollected Goods Act (Cap. 38, Laws of Kenya).
5. Cleaning Process & Limitations
5.1 We determine the most suitable cleaning method based on fabric type and condition. 5.2 We are not liable for:
5.3 Items without care labels will be cleaned using professional judgement.
5.4 Stain removal is not guaranteed; some stains may be permanent.
6. Customer Responsibilities
Customers must:
7. Pricing & Payment
7.1 Prices are displayed at the premises or communicated at drop‑off.
7.2 Payment is due upon collection or before delivery.
7.3 Commercial clients may receive monthly invoices subject to agreed terms.
8. Loss, Damage & Liability
8.1 We exercise reasonable care but are not responsible for:
8.2 In case of loss or irreversible damage, compensation (if any) will be limited to 3x the cleaning cost of the item.
8.3 We do not guarantee removal of all stains.
8.4 We are not liable for damage caused by manufacturer defects, weak fabrics, or ageing.
9. Pickup & Delivery Terms
9.1 Customers must be available at the agreed pickup/drop‑off time.
9.2 Missed deliveries may attract a redelivery fee.
9.3 Delivery riders act only as collection/delivery agents.
9.4 Orders are considered complete once delivered to the customer.
10. Digital Services (App/Website)
10.1 Customers may be required to create an account for online booking.
10.2 Customers must provide accurate information (name, phone, address).
10.3 We may suspend accounts for misuse or fraudulent activity.
11. Privacy, Personal Data & Data Protection
We collect customer data—including phone numbers, names, and addresses (Delivery coordinates) —strictly for operational purposes, including:
We do not share, sell, or disclose customer phone numbers to third parties except where required for service delivery (e.g., delivery agents) or where mandated by law.
All personal data is handled in accordance with the Kenya Data Protection Act, 2019, following principles of:
By using our services, the Customer acknowledges and consents to the collection and use of their phone numbers, names, and addresses (Delivery coordinates) for the purposes stated above.
12. Force Majeure
We are not liable for delays or failure to deliver services due to events beyond our control, including power outages, water shortages, machine breakdowns, riots or national emergencies.
13. Governing Law
These Terms are governed by the Laws of Kenya, including:
15. Contact Information
For inquiries, complements, complaints, or clarifications:
Phone: +254759 22 77 44 WhatsApp: +254759 22 77 33 Email: service@tlclaundry.ke Website: https://www.tlclaundry.ke